Delivery & returns

Delivery is €3.50, and free on orders over €35.00. The exact amount is shown in your basket before you order, and again on your confirmation.

All prices include VAT at 19%.

Anywhere in the Republic of Cyprus, at the same price — there is no island-wide surcharge and no separate rate for villages.

• Nicosia district, including Strovolos, Lakatamia, Aglantzia and Latsia
• Limassol district, including Germasogeia, Mesa Geitonia and Ypsonas
• Larnaca district, including Aradippou, Oroklini and Livadia
• Paphos district, including Geroskipou, Peyia and Polis Chrysochous
• Famagusta district, including Paralimni, Ayia Napa and Protaras

We do not currently ship outside Cyprus, and we cannot deliver to areas outside the control of the Republic.

• We call you on the mobile number you gave us to confirm the order and agree a day.
• Most orders arrive within 3–5 working days of that call.
• Orders placed at the weekend or on a public holiday are handled the next working day.

If we cannot reach you by phone we will try again. An order we cannot confirm after a few attempts is cancelled, and nothing is charged — there is nothing to refund, because you never paid anything.

Every order is cash on delivery. You pay the courier the exact total shown on your confirmation, in cash, when the parcel is handed over. There is no card payment at any point and we never ask for card details.

Please have the right amount ready if you can — couriers do not always carry change.

The courier will contact you to rearrange. If a parcel cannot be delivered after repeated attempts it comes back to us and the order is cancelled.

You have 14 days from receiving your order to change your mind, without giving a reason. This is your statutory right under EU consumer law.

Cosmetics are a partial exception, for hygiene reasons: if a product is sealed and you have broken that seal, it can no longer be returned. Anything still sealed, and anything faulty, damaged or sent in error, can always be returned.

The full detail is on the returns and withdrawal page.

Contact us within a reasonable time of delivery and we will put it right. Quote your order number — it looks like KB-01000 and is on your confirmation.

Reach us by email, or see the contact page.