10 questions
Do I need an account to order?
No. You fill in your name, mobile number and address at checkout and that is it. We do not make accounts and there is no password to remember.
How do I pay?
In cash, to the courier, when your order is handed to you. We do not take cards and we never ask for card details — if anyone claiming to be us asks you for card details, it is not us.
When do I pay?
Only on delivery. Nothing is taken when you place the order, so an order you never receive costs you nothing.
How long does delivery take?
We call you to agree a day, and most orders arrive within 3–5 working days of that call. Full detail on the delivery page.
Why do you need my phone number?
The courier calls before delivering, and we call to confirm the order. It is the only way a cash-on-delivery order can be arranged. We do not use it for marketing.
Do I have to give an email address?
No, it is optional. Give one if you would like a written confirmation; leave it blank and your confirmation page is your receipt, so keep the link.
Can I change or cancel my order?
Yes, before it is dispatched — message us with your order number as soon as you can. After dispatch, refuse the delivery or return it under your 14-day right to withdraw.
Can I return something I have opened?
No — for hygiene reasons, a cosmetic whose seal has been broken cannot be returned, unless it is faulty or was sent in error, which we will always put right. Sealed items can be returned within 14 days. See returns.
Are your products genuine?
Yes. Everything we sell is sourced through [SOURCING STATEMENT] and is intended for sale in the EU.
Are the prices final?
Yes. Prices include VAT at 19%, and the only thing added is delivery, shown in your basket before you order. There are no card or handling fees.